JOB PURPOSE / OBJECTIVE

Reliable Security Control Center Operator to act as a communication point for emergency and non

emergency calls. Receive requests, transmit messages, track vehicles and monitoring the security system.

KEY ACCOUNTABILITIES

• Receive emergency and non-emergency calls and record significant information

• Address problems and requests by transmitting information or providing solutions

• Prioritize calls according to urgency and importance

• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations

• Monitor the route and status of field units to coordinate and prioritize their schedule

• Provide field units with information about orders, traffic, obstacles and requirements

• Enter data in computer system and maintain logs and records of calls, activities and other information

• Familiarized the control system to ensure that all are activated and recording according to the actual time.

• Tech-savvy with knowledge of relevant methods.

• Multitasking related activities as requested by the immediate supervisor

QUALIFICATIONS & EXPERIENC

Education • Diploma degree or equivalent. Professional Qualifications (Certifications & Accreditations)

• HCIS approval. • Experience relevant certificate if available. (optional) Competencies (Knowledge, Skills & Abilities)

• Fast typing with experience in data entry. • Knowledge of procedures and guideline for emergency situations. • Proficient in English (oral and written).

• Outstanding organizational and multitasking abilities