Job Purpose

The position is responsible for monitoring of all contracted recreation and welfare events/services in accordance with the contract including the management and monitoring of Service Operators and/or in-house self-delivery teams to ensure compliance with the specifications and drive a regime of continual improvement

Key Accountability

• Ensure that all Service Providers are complying in a meaningful fashion with all the sections, clauses and requirements of their contracts.

• Plan and organize annual community events as directed to foster and recognize cultural events for the residents.

• Conduct audits and inspections in support of the Residential Facilities Manager.

• Attend management meetings when requested or required.

• Pro-active in the development and training of any direct reports.

• Nurture good working relationships with the Service Operator

Qualifications & Experiences

• Education:

Bachelor's degree in administration/management or related industry

• Professional Qualifications:

Qualification/Certification within the Leisure Sector - preferred

• Experience:

Requires minimum of 3-5 years' experience within the hospitality industry

Experienced in organizing of outdoor/indoor sporting events/tournaments

• Languages:

Fluent spoken and written in English

Competencies (Knowledge, Skills & Abilities)

• Good leadership and management skills

• Strong organizational skills, interpersonal skills and appositive attitude

• Demonstrate proficiency in the Microsoft Office environment including Word, Excel, PowerPoint, Project and Outlook, essential.

• Good verbal and written communication skills

• Great multi-tasking abilities and attention to detail

• Able to walk around a large site in hot weather and access difficult areas for inspection.

• Manual and physical dexterity needed to operate a computer keyboard with sufficient vision to read information appearing on computer display screen, in handwritten forms, and printed on paper.

• Adequate hearing and verbal abilities to communicate effectively in person and by telephone.