Job Purpose

Develop and implement business applications, systems, and procedures within recognized fields of Information Technology (IT) endeavours as detailed.

Key Accountabilities

• Enhance or develop and maintain and support computer software and hardware; test and evaluate Information Technology (IT) systems; develop and mentor IT Support engineer; manage & assist in managing Information Technology (IT) projects.

• Install, customize, and troubleshoot open computer operating systems software, hardware, and Database Management.

• Install and support software required to maintain business functions, such as applications servers, database servers and file servers.

• Monitor and ensure adherence to Department and Corporate KPI requirements associated with IT Network and Infrastructure availability and performance.

• Develop monitoring scripts to maintain good health of hardware and operating system.

• Install, troubleshoot, and support networking software to support corporate business functions globally, such as Wide Area Networks (WAN’s) and Local Area Networks (LAN’s).

• Review and analyse user request for computer and communication systems and recommend solutions to meet customer requirements.

• Monitor and ensure adherence to Service Level Agreements, when supporting customers

• Develop and mentor the Computer & Communication Operations team members.

• Manage & assist in managing Information Technology (IT) projects.

• Performs System audits, assessments, and reports to management with findings and undertake measures to ensure conformance.

Qualifications & Experience

• Education

Bachelor degree of Science (BS) OR Computer Science, Management Information Technology (MIS), Engineering, Physical Sciences.

• Professional Qualifications

IT Industry Accredited and related certificate e.g., MCITP, ITIL, CCNA, CCNP, CCSP, VCAP, DB Admin.

• Experience

At least 9-15 years of relevant experience.

• Languages

Thoroughly proficient in both verbal and written English.

Competencies (Knowledge, Skills & Abilities)

• Proficient with Administration of IT systems, Hardware, OS, Databases, LAN, WAN, Applications used within IMI

• Proficient in maintaining precise control over Configuration Items, including hardware devices, applications, documentation, telecom services, data center facilities to deliver IT services.

• Familiar with frameworks and standards associated with IT like ISO 20000, ISO 27001, NIST etc.