Job Purpose

The Planning & Program Analyst leads and directs the contract and performance monitoring and reporting function within the FM&SS and is responsible for maintaining a suite of operational KPI’s that are used for a) general reporting on service performance, and b) identifying service and performance irregularities and working collaboratively towards rectification and/or corrective action.

The individual will collaborate with the various members of the Strategy, Planning and Contract Department members to develop an overarching suite of KPI’s that contain both operational and financial KPI’s in view of contributing to the continuous improvement effort to continuously improve and finetune the department’s performance – both financially and operationally.

Key Accountabilities

• Coordinate with each individual service head within the FM&SS department on identifying and collecting key contracts and operational data that depicts the function’s operational performance.

• Identify service performance indicators, collection sources and responsible collection bodies (individual or departmental) towards developing performance dashboards with useful management information.

• Feed the FM&SS function with useful contract and performance information to drive focus on maintaining uniformity and consistency in performance and therefore promote a performance driven culture.

• Prepare periodical performance reports and deep dives to specific areas within the FM.

• Establish forums (or standard periodical meetings) to drive discussions between service heads, vendors, and the FM&SS leadership parties to discuss performance irregularities and work towards service continuous improvement.

• Identify service improvement areas (bottlenecks, service glitches, communication gaps) and suggest improvements.

• Work collaboratively with the Strategy, Planning, and Performance department to develop presentations to senior management as and when required.

• Perform other related duties as assigned.

Qualifications & Experience

• Education

Bachelor’s degree in business, Finance. Accounting, Contract and Project Management or related field

• Professional Qualifications

Contract Management Certification, six sigma, lean management, process engineering certification or classroom-based training is a plus.

• Experience

3-8 years’ experience within a contract and performance management role

• Languages

Excellent command of English and Arabic (writing and speech).

Competencies (Knowledge, Skills & Abilities)

• Proficient command of MS Office Suite (specifically excel) in addition to presentation skills.

• Both written and verbal communication skills – ability to communicate with senior managers.

• Accountability - Commits to business objectives. Accepts responsibility & takes action.

• Shows the ability to work under pressure in multitasking operations.

• High level of integrity and ethical behavior.

• Portray knowledge of basic process management principles