• Coordinate with each individual service head within the FM&SS department on identifying and collecting key contracts and operational data that depicts the function’s operational performance.
• Identify service performance indicators, collection sources and responsible collection bodies (individual or departmental) towards developing performance dashboards with useful management information.
• Feed the FM&SS function with useful contract and performance information to drive focus on maintaining uniformity and consistency in performance and therefore promote a performance driven culture.
• Prepare periodical performance reports and deep dives to specific areas within the FM.
• Establish forums (or standard periodical meetings) to drive discussions between service heads, vendors, and the FM&SS leadership parties to discuss performance irregularities and work towards service continuous improvement.
• Identify service improvement areas (bottlenecks, service glitches, communication gaps) and suggest improvements.
• Work collaboratively with the Strategy, Planning, and Performance department to develop presentations to senior management as and when required.
• Perform other related duties as assigned.