IMI2093 - CAFM Specialist

Job Family: Facilities Management and Support Services
Location: Ras Al Khair, Saudi Arabia
Business Line: Facilities Management & Support Services
Department: Facilities
Closing Date: 31-Dec-2023
Job Purpose

The person who will work on this role will be responsible for the development and customization of CAFM System including FSI Go portal and in-depth support.

Key Accountabilities

• Support on CAFM System implementation in coordination with the CAFM Vendor, Client, and Stakeholders.

• Support CAFM Manager in documenting & Implementing CAFM policy.

• Participate in designing CAFM Training Modules and training plans.

• Responsible for the deployment of FSI Go Solution and Task Activity design.

• Administer CAFM System and FSI Go subscription and billing.

• Closely coordinate with Vendor Support Team in identifying issues and resolution

• MDM Solution administration and support.

• Accounts and permission management ensures compliance of users according to the permission level required.

• Review and upload PPM Plans in coordination with service stream managers and service partners

• Design custom reports via Crystal Reports and Performance Dashboard via Power BI and Concept widgets

• Design and recommend Concept workflows and customization vital to operational efficiency.

• Backend Support for CAFM System servers including IIS Server application pools, SSL installation in server, Database maintenance and troubleshooting, writing custom SQL queries for special data requests.

• Support ICT Team in designing SharePoint Forms, Power Apps and power automate related to CAFM.

• User account administration for the CAFM system, creation of both users and roles and the assignment of permissions.

• Attend client and internal meetings.

• Identify and manage risks.

Qualification & Experience


• Bachelor’s degree in information systems, Management or equivalent.

Professional Qualifications:

• Technical Certification in the related field.


• Demonstrated proficiency in the Microsoft Office environment including Word, Excel, PowerPoint, Project, and Outlook

• Proficiency in Server Management, IIS, MS SQL, VB, Crystal Reports, HTML & CSS.

• Knowledge and understanding of API formats such as SOAP and REST.

• High level of integrity and ethical behavior.

• Accountability - Commits to business objectives. Accepts responsibility & takes action.

• Decision making & team working, and ability to work under pressure.


• Minimum of 3-9 years’ experience in the related field.


• Strong written and verbal communication skills in English.

About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
1. Resume/CV
2. CV