The person who will work on this role will be responsible for the development and customization of CAFM System including FSI Go portal and in-depth support.

• Support on CAFM System implementation in coordination with the CAFM Vendor, Client, and Stakeholders.

• Support CAFM Manager in documenting & Implementing CAFM policy.

• Participate in designing CAFM Training Modules and training plans.

• Responsible for the deployment of FSI Go Solution and Task Activity design.

• Administer CAFM System and FSI Go subscription and billing.

• Closely coordinate with Vendor Support Team in identifying issues and resolution

• MDM Solution administration and support.

• Accounts and permission management ensures compliance of users according to the permission level required.

• Review and upload PPM Plans in coordination with service stream managers and service partners

• Design custom reports via Crystal Reports and Performance Dashboard via Power BI and Concept widgets

• Design and recommend Concept workflows and customization vital to operational efficiency.

• Backend Support for CAFM System servers including IIS Server application pools, SSL installation in server, Database maintenance and troubleshooting, writing custom SQL queries for special data requests.

• Support ICT Team in designing SharePoint Forms, Power Apps and power automate related to CAFM.

• User account administration for the CAFM system, creation of both users and roles and the assignment of permissions.

• Attend client and internal meetings.

• Identify and manage risks.

Education:

• Bachelor’s degree in information systems, Management or equivalent.

Professional Qualifications:

• Technical Certification in the related field.

Competencies:

• Demonstrated proficiency in the Microsoft Office environment including Word, Excel, PowerPoint, Project, and Outlook

• Proficiency in Server Management, IIS, MS SQL, VB, Crystal Reports, HTML & CSS.

• Knowledge and understanding of API formats such as SOAP and REST.

• High level of integrity and ethical behavior.

• Accountability - Commits to business objectives. Accepts responsibility & takes action.

• Decision making & team working, and ability to work under pressure.

Experience:

• Minimum of 3-9 years’ experience in the related field.

Languages:

• Strong written and verbal communication skills in English.