Job Purpose

The position holder is responsible for the collection, analysis and interpretation of all audit and quality assurance management information and its publication / dissemination to various departments. Also, will be the sole interface between FM&SS and Audit (both internal and external), he will ensure that FM&SS is fully compliant with all business processes, formats and other requirements which arise from time to time, and he will support the Operations Division Head with managing service operator/s contract compliance and where necessary KPI review and management.

Key Accountabilities

• Department compliance with all IMI processes, procedures, and reporting requirements.

• Lead all audits – delivered and received, corrective actions and improvements.

• Development and management of a comprehensive management framework.

• Completion of monthly analysis of incidents and complaints, highlighting trends and risks, and making recommendations for continuous improvement.

• Completing detailed themed audits and data analysis to better understand FM&SS needs, risks and opportunity areas for improvement, and outcomes.

• Completion of the FM&SS monthly quality assurance audit, reviewing representative samples against internal and external standards.

• Completing quality audits and ‘mock inspections to ensure an ongoing focus on compliance and continuous improvement.

• Completion of the monthly EXCOM report, detailing current serious incidents and complaints and serious concerns, and highlighting business risk.

• Preparing senior management presentations as needed and directed by the FM&SS VP.

• Auditing Service Operators frequently enough as to ensure contract compliance.

• Participating in Service Operators KPI meetings.

• Ownership of the FM&SS risk register.

• Development and ownership of the FM&SS strategic plan.

• Commercial & Technical Assurance for FM&SS.

• Managing Bidding & Estimation for the FM&SS.

Competencies (Knowledge, Skills & Abilities)

• IT literate with a sound grasp of Excel, PowerPoint, SharePoint and other data analysis tools.

• Able to analyze large data sets to identify themes, risks and make recommendations for improvements.

• Able to provide detailed quality reviews of performance of individuals and teams against internal and external quality standards, providing constructive feedback for improvement.

• Excellent written and verbal communication skills – able to present and explain findings and ideas to different audiences and in different formats.

• To act as an expert adviser and lead on improvement activity, supporting operational managers in identifying and learning from areas of good practice and offering targeted support where practice requires improvement.

• Able to demonstrate good knowledge of Auditing, IMS, and corporate compliance.

• Able to develop and implement quality standards & measures including development t of comprehensive processes and procedures.

• Auditing skills.

• Using the Business Plan as a guide, develop, implement, and monitor the FM&SS strategic plan.

• Complete ownership of the FM&SS risk register, including risk identification, mitigation, and management

• Problem identifying, analyzing, and reporting.

• Planning & implementing strategies based on the result of audits.

• Gathering information from relevant parties to ensure the service remains up to the highest standard.

• Symmetry between personal and organizational values

• Support procurement with managing the development and reviews of RFP packages, including scopes, pricing sheets etc.

• Manage and lead all company estimates being developed for FM&SS

Experience

• From 12-14 years of management experience in a similar role.

• Working experience of analyzing and presenting data to different.

• Audiences and making recommendations for improvements.

• Previous experience of working in a regulated sector.

• Previous experience in a quality & compliance role.

• Experience in Facilities Management.

Education

• Bachelor’s degree in contracting, procurement, Law or equivalent.