Job Purpose

IT System Administrator: administers, install, and configure the business applications, hardware, Software, Systems and procedures, Virtual Machines (VMs), Database management, perform packaging and delivery deployments.

Key Accountabilities & Working Relationships

• Provide timely reports on Infrastructure and Security of the business applications with daily monitoring, proactive checks, troubleshooting of databases and applications, and Work effectively with business users and team members.
• Administrating and managing Cloud environments and related infrastructures.
• Enhance or develop and maintain and support computer software and hardware. 
• Install, configure, maintain, and support computer software and hardware and applications.
• Create and administer users, access rights management (permission sets), user profiles (personal and base) etc.
• Set up history logs for auditing purpose and providing timely reports on audits to management.
• Review upgrade package notes, testing requirements, and deliver pertinent information to team members.
• Able to evaluate, install, configure, and deploy applications, systems software, products, and/or enhancements to existing applications throughout the enterprise.
• Track emerging technologies and implement them in the organization.
• Identify system requirements and install upgrades.
• Adhere to Service Level Agreement, if exists, when supporting customers, and train and mentor newly hired Assistant IT System Analysts.

Working Relations

Internal Interactions

• Frequent contact with functional experts for direction and guidance, and with customers for deskside and remote support requirements.
• Identify and escalate issues and risks within project structure.

External Interactions

• Work closely with external contractors on projects assigned.
• Frequent contact with vendors for product information, IT project status and technical support. 

Who we are looking for

Education

• BS Computer Science or Equivalent

Professional Qualifications (Certifications & Accreditations)

• IT Industry Accredited and related certificate e.g. ITIL, DB admin, RHCA.

Competencies  (Knowledge, Skills & Abilities)

• Ability to work under own initiative and under tight time pressures - planning, prioritizing, and controlling own workload. 

• Analytical Skills, Communication Skills. 

Experience

• 15 years in relevant experience in Information Technology function.
• Related experience in managing and maintaining an organization’s computer and network infrastructure

Languages

• Fluent in written and spoken English Language.