Job Purpose

Manages all aspects of Soft Services provision, either internally or by direct oversight and management of third parties.

Key Accountabilities

• Providing advice to building owners on best practice.

• Developing a strategy that will ensure all areas are properly cleaned and this is communicated to the CSP.

• Managing the Cleaning Service Provider (CSP).

• In conjunction with the CSP developing a cleaning regime that will ensure high standards of cleanliness and hygiene

• Identifying high profile areas and requiring the CSP to develop a solution that will ensure these prestige areas are continually clean.

• Ensure the CSP implements a service delivery methodology based upon BICS.

• Ensures the CSP deploys trained staff.

• Ensures the CSP has adequate equipment available.

• Integrating the CSP service into a wider facilities management operation.

• Ensuring a full daily cleaning regime is in place.

• Identifying and ensuring compliance with statutory instruments.

• Developing a Periodic Cleaning plan.

• Contributing to budgets and cost of service forecasts.

• Managing and overseeing periodic and deep cleans.

• Ensuring all activities are carried out safely.

• Liaising with the client where areas need to be cordoned off or when disruptive cleaning takes place.

• Attend client and internal meetings.

• Monitor service performance and adherence to budget. 

• Identify and manage risks.
  

Competencies (Knowledge, Skills & Abilities)

• Proven human resource management skills.

• Strong organizational skills, interpersonal skills and a positive attitude.

• Strong verbal and written communication skills.

• Proven skills related to the position.

• Strong communication and interpersonal skills.

• Ability to delegate tasks and supervise others.

• Great multi-tasking abilities and attention to detail.

Qualifications & Experience

Education:

• Bachelor's degree in a related subject or otherwise extensive industry experience and demonstrated capabilities. 

Experience:

• Requires minimum of 15 years related experience.

Languages:

• Excellent command of English and Arabic (writing and speech).