IMI1347 - Soft Services Manager

Job Family: Facilities Management and Support Services
Location: Ras Al Khair, Saudi Arabia
Business Line: Facilities Management & Support Services
Department: Not Applicable
Closing Date: 29-Feb-2024
Job Purpose

Manages all aspects of Soft Services provision, either internally or by direct oversight and management of third parties.

Key Accountabilities
  • Providing advice to building owners on best practice.

  • Developing a strategy that will ensure all areas are properly cleaned and this is communicated to the CSP.

  • Managing the Cleaning Service Provider (CSP).

  • In conjunction with the CSP developing a cleaning regime that will ensure high standards of cleanliness and hygiene

  • Identifying high profile areas and requiring the CSP to develop a solution that will ensure these prestige areas are continually clean.

  • Ensure the CSP implements a service delivery methodology based upon BICS.

  • Ensures the CSP deploys trained staff.

  • Ensures the CSP has adequate equipment available.

  • Integrating the CSP service into a wider facilities management operation.

  • Ensuring a full daily cleaning regime is in place.

  • Identifying and ensuring compliance with statutory instruments.

  • Developing a Periodic Cleaning plan.

  • Contributing to budgets and cost of service forecasts.

  • Managing and overseeing periodic and deep cleans.

  • Ensuring all activities are carried out safely.

  • Liaising with the client where areas need to be cordoned off or when disruptive cleaning takes place.

  • Attend client and internal meetings.

  • Monitor service performance and adherence to budget. 

  • Identify and manage risks.

Competencies (Knowledge, Skills & Abilities)
  • Proven human resource management skills.

  • Strong organizational skills, interpersonal skills and a positive attitude.

  • Strong verbal and written communication skills.

  • Proven skills related to the position.

  • Strong communication and interpersonal skills.

  • Ability to delegate tasks and supervise others.

  • Great multi-tasking abilities and attention to detail.

Qualifications & Experience


  • Bachelor's degree in a related subject or otherwise extensive industry experience and demonstrated capabilities. 


  • Requires minimum of 15 years related experience.


  • Excellent command of English and Arabic (writing and speech).

About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
1. Resume/CV
2. CV